If you are not receiving notifications from OLX, it may be related to your registration method, notification preferences, app permissions, or device settings.
After the latest update, notifications are sent based on the login or registration method used on your OLX account.
1. Registration Method: Logged in using the OLX Android or iOS App
Notification Type: Push Notifications
Troubleshooting steps:
[i] Enable Notifications from OLX App Settings [For Android and iOS App]: Open the OLX App > Go to Account > Select Settings > Tap Notifications > Enable Updates and Offers and other required notification categories > Check Device Notification Permissions
[ii] Android Devices: Open your phone's Settings > Tap Apps > Select OLX > Tap Notifications > Ensure notifications are enabled
[iii] iPhone (iOS) Devices: Open Settings > Tap Notifications > Select OLX > Enable Allow Notifications
2. Registration Method: Registered using Email ID and not using the OLX App
Notification Type: Email Notifications
Troubleshooting steps:
- Verify Email Notification Settings
- Confirm that your registered email address is correct
- Check your Spam, Junk, or Promotions folder
- Ensure email notifications are enabled in your OLX settings
- Add OLX emails to your safe sender list
- Enable Email Notifications
[i] On Website: Login to your account: Go to Account > Select Settings > Click Notifications > Turn ON Updates and Offers
[ii] On Mobile App: Open the OLX App > Go to Account > Select Settings > Tap Notifications > Enable the required notification preferences
3. Registration Method: Registered only with Mobile Number and not using the OLX App
Notification Type: SMS Notifications
Troubleshooting steps:
- Your registered mobile number should be active
- Your device has proper network coverage
- SMS services should not be blocked on your device
- DND [Do Not Disturb] settings should not be blocking transactional messages
- Restart your device, if required
- Reinsert the SIM card if required, if required
- Contact your mobile network provider if SMS services are interrupted, if required
4. Receiving Some Notifications but Missing Others
Different types of notifications may be delivered through different channels depending on your activity and preferences:
[i] Chat replies may appear as push notifications
[ii] Account updates may be sent via email
[iii] OTPs and important alerts may be sent via SMS
**Please ensure all notification channels are enabled and accessible.
5. Notifications Are Delayed
Notifications may sometimes be delayed due to weak internet connectivity, device battery optimization settings, temporary server or network delays, or outdated application version
Recommended Actions
[i] Switch between Wi-Fi and mobile data
[ii] Update the OLX App
[iii] Restart your device
Wait for some time and check again
6. Notifications Stopped After Changing Mobile Number or Email
[i] Verify the updated contact details
[ii] Log out and log back into your account
[iii] Re-enable notification preferences if required