Your ad may not have gone live/may have been rejected for the following reasons:
1. Duplicate Ad: Ads that are identical or very similar to others posted in the same city may be rejected. Reposting the same or a similar ad within 30 days is also not allowed.
2. Bad Description: Your ad must clearly describe the item, including its specifications, condition, and functionality. Ads containing offensive language, religious references, emotional appeals, or phone numbers will be declined.
3. Invalid Image: Ads include real, clear images of the actual item being sold. Avoid stock photos, images with phone numbers, explicit content, or pictures of people. Low-quality or misleading images can also lead to rejection.
4. Forbidden Products: Some products are not allowed on OLX due to legal or policy restrictions. Please ensure your listing complies with Indian laws and OLX’s terms. ➤ See the list of restricted items
5. Suspicious Ad: Listings that raise legal or ethical concerns, or promote items/services not permitted on OLX, will be rejected.
6. Invalid Price: Ads with prices that are too high or too low compared to market standards may be flagged. Use a fair, realistic price to attract serious buyers.
7. Bad Title: Ad titles should be specific and relevant to the product. Titles containing phone numbers, symbols, profanity, or unrelated content will not be accepted.
8. Wrong Category: Your ad may have been rejected because it was listed under an incorrect category. Posting an item or service in a category that does not accurately reflect what you're offering can lead to confusion for buyers and violate OLX’s posting guidelines.
9. Seeking Ad: OLX only supports ads offering items or services for sale. Posts requesting to buy, rent, or find a service/product are not permitted.
10. Trademark Violation: Using another company’s logo, brand name, slogan, or any trademarked content without authorization is strictly prohibited.
11. Product sold: If the listed item or service has already been sold, the ad may be removed.
Important Update:
We have implemented multiple checks to ensure that your ads are correctly published on the website and receive maximum visibility. However, there may be instances where an ad is initially approved and goes live on the platform, but is later deactivated due to a policy violation.
Multiple scenarios can playout for posting ads on OLX and are dependent on our posting guidelines and user made editions, due to which the ad(s) are either activated or rejected by the system. The users accordingly make the required changes in compliance with the posting guidelines, in the ad which can be activated using the limit available in the account, or purchase the limit if not available.
Please note that the ad was found to be in violation of our platform policies. We encourage all users to ensure their ads comply with our posting guidelines to avoid such issues.
As per OLX policy, we do not offer refunds for any ad rejections, regardless of the reason, including those due to policy violations or content issues.
For more detailed posting rules, please check the article.
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