We suggest you to immediately reset the password of your OLX account and report the issue by calling our safety helpline +91-9999-14-0999 or mail us at firstname.lastname@example.org.
OLX never asks for your credentials such as password/OTP. We advise our customers to completely ignore such communications and report such cases by reaching out to us on above contact details.
If some unauthorized activity has happened on your OLX account, please provide the details mentioned below along with complete case summary:
- Caller/fraudster number from which you got the call asking for OTP/password
- Registered mobile number
- Any other activity such as Ad ID of the ad posted by fraudster on your account, details of the potential ads/sellers that the fraudster has reached out to through your account
We also recommend you file a complaint to the nearest Cybercrime department illustrating the incident happened during the time of OLX account takeover. Meanwhile, we will investigate your case and help you in taking all the necessary actions.