How can we help you?


How can we help you?

See what's new in OLX. Click here for more info.

Payment Refunds/Cancellations

1. How can I cancel the payment?

If you have started the payment flow, but would like to abort it, you can go back to the feature selection page of OLX / to OLX via the “back arrows” in the browser / the application.

You can restart a new payment flow by clicking “Pay” on the feature selection page on OLX.

2. Why does OLX only refund to the same payment card or bank? 

It is a condition of the card schemes (VISA, Mastercard) or banks that all refunds must be processed onto the same card or bank (if done via net-banking) as the original payment was made in order to help reduce fraudulent activity on cards. OLX must comply fully with all these schemes (s)/rules in order to be able to accept these card types.