1. What is Elite Buyer?
Elite Buyer is an exclusive package that helps buyers find and close deals faster.
Key benefits include:
- Get Noticed - Earn the Elite Buyer badge to stand out from other buyers
- Get Faster Responses - Get higher visibility in your preferred sellers' inbox.
2. For whom is the Elite Buyer package designed?
The Elite Buyer package is designed for serious buyers who want faster responses from sellers and a smoother buying experience. It is available only on the OLX mobile app and is best suited for users looking to purchase items online, such as electronics, vehicles, or furniture.
3. How do I get onboarded to Elite Buyer?
The customer can conveniently purchase the package online through the OLX consumer app. The package is available for all cities across India. Here are the steps to purchase the package:
1. Go to the ‘Account’ section of the OLX app and click on ‘Elite Packages for Buyers’
2. Select the category (e.g., Cars, Mobiles, Properties, etc.) and city (e.g., Delhi, Bangalore, Kolkata, etc.) for which you want to get the package.
3. Select the ‘Elite Buyer’ package.
4. Complete the payment to unlock faster replies and get your chats pinned in the seller’s inbox.
4. Once I get the package, will I get the benefits of Elite Buyer for any category or location?
No, the benefits are limited to the specific category and city you selected while purchasing the package.
5. How to Unlock Elite Buyers' Full Potential?
Elite Buyer makes your buying experience faster and more efficient. Guide to unlock its full potential:
- Stand out from other buyers in the seller's inbox with the elite buyer batch
- Initiate chats with your preferred sellers
- Get more visibility from the pinned chats
6. What are the Best Practices for a Smooth and Secure Purchase?
Follow these best practices to ensure a hassle-free experience:
1. Reach out to sellers at the right time. The best hours to contact them are 10 AM – 8 PM.
2. Be professional & courteous – Maintain a respectful conversation.
3. Negotiate smartly – Keep price discussions clear and to the point.
4 . Inspect thoroughly – Check the item's condition, history, and necessary documents in person.
5. Agree on a fair deal – Ensure mutual agreement is based on quality, market value, and expectations.
6. Avoid advance payments –Pay only after inspecting the product and confirming your buy.
7. What happens after I express interest in a seller's product?
a) Start a chat with your preferred seller and get pinned in their inbox for more visibility and faster replies.
b) Check the product condition and negotiate.
c) Complete the buy with mutual agreement.
d) OLX encourages prompt follow-up and requests users to mark the listing as "Sold" once the transaction is complete.
8. When does my package expire?
Your package will expire when the package's validity period expires.
9. Can I renew my package?
Yes, you can renew the package once the validity period has expired.
Note: Any remaining validity from the previous package will not be carried forward upon renewal.
10. How can I renew my package?
You'll receive a renewal reminder once the package expires. You can then renew your package online with the following steps.
- Open the OLX Consumer App
- Go to the ‘Account’ section and click on ‘Renew Now’ from the profile tab.
- Category and location will be pre-selected as per your previous package. However, you can still change your preferred category and location if required.
- Choose the plan as per your requirement.
- Complete payment and restart enjoying the Elite Buyer benefits.
11. I faced an issue with a seller. Whom do I contact?
Please contact OLX customer support for any grievances. (details in the app).
12. Is there any provision for a refund in case the leads are unsuccessful or for partial refunds?
Any package purchased is non-refundable and cannot be canceled after payment.
13. Can I buy multiple packages from one account?
Yes, customers can purchase multiple packages; however, if a new package is purchased while a previous one is still active and partially used, the existing package will be forfeited upon activation of the new one.
14. Who is an elite buyer? Is it an OLX-approved and verified buyer?
An OLX elite buyer is a user who has paid for services on the OLX India platform. They are not approved or verified by OLX.
15. Categories where the package is available?
The Elite Buyer Program for the following categories: Cars, Bikes, Properties, Electronics, Mobile Phones, and Furniture.
16. Is there any disclaimer for the Package services?
For disclaimer and related terms, kindly refer to the Terms of Use and the Help Section Article
-------------------------------------------------------------------------------------------------------------------------------------------------
Still Facing Issue, Contact Us:
Write to us: support@olx.in
Call Us: 18602583333 [Mon - Sun, 10AM - 7PM]