1. What is the Minimum Response Guarantee Package?
The Minimum Response Guarantee Package ensures that if you receive fewer than 15 unique responses (chats) from potential buyers within 30 days of posting your ad, you will receive a refund of the package cost.
2. How much does the package cost?
The package is priced at ₹ 449 for one ad, with validity for 30 days.
3. What does "responses" mean?
Responses refer to the number of unique users who contact you via chat during the 30 days after your ad goes live. Please note that calls do not qualify as responses.
4. What happens if I receive less than 15 responses?
If you receive fewer than 15 unique responses, the package's cost will be refunded to your original payment source.
5. Is there any guarantee of product sales or serious inquiries?
No, OLX does not guarantee sales, transactions, or the seriousness of potential buyers' responses.
6. What are the conditions for the refund?
The ad must remain live for the entire 30-day period. Refund eligibility will be assessed based on the unique responses received during this time.
7. How can I find the Terms and Conditions?
The package description will include a link to the Terms and Conditions page, which will be updated on the help page.
8. Is this package available in all regions?
Yes, this package is being trialed as a pan-India offer for an initial 10-day period.
9. What will be the validity of the package?
The package's validity will be 30 days. Any ad posted on OLX using the package will be active for 30 days on OLX even if the package is used on the last day.
10. What is the definition of this minimum response package?
The minimum response package is a service that boosts your advertisement/listing to the top category on the platform four times a month. It guarantees a minimum of 15 responses during the subscription period.
11. What are the payment terms?
The fee for the minimum response package will be communicated at the time of purchase. Payment must be made before the subscription period begins.
12. What guarantees does OLX provide with the minimum response package?
OLX guarantees a minimum of 15 responses. However, OLX does not guarantee product sales or the seriousness of the responses. If you receive fewer than 15 responses, you may be entitled to a full refund.
13. How can I request a refund?
To initiate a refund request, please send an email to support@olx.in with your ad details and user ID/registered phone number. We will take up to 30 days to verify your request and process the refund, if applicable. Please note that the ad must remain live for a minimum of 30 days, and the refund will only be eligible if the number of replies is less than 15.
14. What are my responsibilities as a User?
You must provide accurate and complete information for your advertisement/listing and adhere to OLX's terms and conditions, which are available on the website and mobile app. Additionally, you must ensure your listing remains active for at least 30 days to be eligible for a refund.
15. Under what circumstances can my subscription be terminated?
OLX reserves the right to suspend or terminate your subscription and remove your listing if you engage in conduct that violates the Terms or applicable laws.
16. What is OLX's liability regarding the Subscription Package?
OLX is not liable for indirect, incidental, or consequential damages from using the Subscription Package. The liability is limited to the price paid for the package.
17. Can these Terms be modified?
Yes, OLX reserves the right to modify these Terms at any time. Users will be notified of significant changes through the platform.
Please review our Terms and Conditions regarding the minimum response package for further clarification.