We care about your privacy and are committed to protecting your personal data. This privacy
policy will inform you how we handle your personal data and your privacy rights. Please read
this privacy policy carefully before using our Services.
CONTENTS
1. What data do we collect about you?
2. Why do we process your personal information?
3. How will we inform you about changes in our privacy policy?
4. Communication and marketing
5. Who do we share your data with?
6. Technical and organizational measures and processing security
7. Links to third-party websites
8. Contact
In this Privacy Policy:
Services means services as defined under the Terms of Use on the Platform.
Platform means the websites, telephone, mobile apps, mobile sites, or other online properties
through which we offer our Services.
1. What data do we collect about you?
1.1 Data provided through direct interactions
Information is provided through the contact form on the Platform
When you fill out the contact form as available on our Platform we may collect the following
information about you:
o Car Make (mandatory)
o Car Model (mandatory)
o Car Trim (mandatory)
o Car Year
o Car mileage
o License plate
o Contact phone (mandatory)
o Contact email (mandatory)
o Contact Name(mandatory)
o Location of preference (mandatory)
o Time of preference (mandatory)
1.2 Data we collect automatically when you use our Services
When you interact with our Platform or use our Services, we automatically collect the
following information about you:
Location information
Depending on your device permissions, if you opt to locate the nearest inspection center,
we automatically collect and process information about your actual location. We use
various technologies to determine location, including IP addresses, GPS, Wi-Fi access
points, and mobile towers. Your location data allows you to see inspection centers near
you and helps in suggesting inspection centers near you
Cookies and Similar Technologies
We use cookies to manage our users’ sessions, store your preferences and language
selection, and deliver you relevant advertisements. "Cookies" are small text files
transferred by a web server to the hard drive of your device. Cookies may be used to
collect the date and time of your visit, your browsing history, your preferences, and your
username. You can set your browser to refuse all or some cookies or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that some
parts of our Services/Platform may become inaccessible or not function properly.
Vehicle-Related Information
We check, what is the status of your vehicle from, (i) the Ministry of Road Transport & Highways,
Government of India’s website which at present is called ‘Vahan NR e-services’, and (ii) from
State/Central Government websites that display vehicular challan, fines, and legal matters
status.
Credit Information
We check/obtain your credit information from third-party sources.
Call Recording
If our representative calls you on the telephone or if you call us on the telephone to discuss
your car, we will record such calls for training and internal quality purposes.
2. Why do we process your personal information?
We will only use your personal data when the law allows us to. Most commonly, we will use
your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into
with you.
● Where it is necessary for our legitimate interests to improve our Services and to provide
you with a safe and secure Platform.
● Where we need to comply with a legal or regulatory obligation.
In certain circumstances, we may also process your personal data based on your consent. If we
do this, we will let you know the purpose and the category of personal data to be processed at
the time we seek your consent.
We have set out below a description of the ways we use your personal data, and which of the
legal bases we rely on to do so. We have also identified what our legitimate interests are where
appropriate.
For providing access and delivering Services through our Platform
i.We use your e-mail address and mobile number to schedule an appointment for physical
inspection and to provide recommendations to you about our Services that may be of interest
to you.
ii. We process the above information for adequate performance of our contract with you and on
the basis of our legitimate interest in undertaking marketing activities to offer you Services
that may be of interest.
3. How will we inform you about changes in our privacy policy?
We may amend this privacy statement from time to time. We will post changes on this page
and will let you know by e-mail or through our Platform. If you do not agree with the changes,
you may close your account by going to the account settings and selecting delete account.
4. Communication and marketing
We will communicate with you by email, SMS, call, or in-app notification in connection with
our Services/Platform in relation to our Services. As it is imperative for us to provide you with such
transactional messages you may not be able to opt -out of such messages.
You may receive marketing communications from us if you:
● have requested such information from us;
● Use our Platform or Services;
● Provide us with your details when you entered a competition; or
● Registered for a promotion
5. Who do we share your data with?
We may have to share your personal data with the parties set out below for the purposes set out
in section 4 above.
Corporate affiliates – We may share your data with other OLX group companies who help us
in providing business operation services such as product enhancements, customer support and
fraud detection mechanism.
Third-Party Service Providers: We use third-party service providers to help us deliver certain
aspect of our Services.
We conduct checks on our third-party service providers and require them to respect the security
of your personal data and to treat it in accordance with the law. We do not allow them to use
your personal data for their own purposes and only permit them to process your personal data
for specified purposes and in accordance with our instructions.
Advertising and analytics providers: In order to improve our Services, we will sometimes
share your non-identifiable information with analytics providers that help us analyze how
people are using our Platform/Service. We share your information with them in non-identifiable
form for monitoring and reporting the effectiveness of the campaign delivery to our business
partners and for internal business analysis.
Law enforcement authorities, regulators, and others: We may disclose your personal data
to law enforcement authorities, regulators, governmental or public bodies, and other relevant
third parties to comply with any legal or regulatory requirements.
We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we
may seek to acquire other businesses or merge with them. If a change happens to our business,
then the new owners may use your personal data in the same way as set out in this privacy
statement.
6. Technical and organizational measures and processing security
All the information we receive about you is stored on secure servers and we have implemented
technical and organizational measures that are suitable and necessary to protect your personal
data. OLX continually evaluates the security of its network and the adequacy of its internal
information security program which is designed to (a) help secure your data against accidental
or unlawful loss, access, or disclosure, (b) identify reasonably foreseeable risks to the security
of the OLX network, and (c) minimize security risks, including through risk assessment and
regular testing. In addition, we ensure that all payment data are encrypted using SSL
technology.
Please note, that despite the measures we have implemented to protect your data, the transfer of
Data through the Internet or other open networks is never completely secure and there is a risk
that your personal data may be accessed by unauthorized third parties.
7. Links to third-party websites
Our Platform may contain links to third-party websites or apps. If you click on one of these
links, please note that each one will have its own privacy policy. We do not control these
websites/apps and are not responsible for those policies. When you leave our Platform, we
encourage you to read the privacy notice of every website you visit.
8. Contact
For any additional information or to exercise your rights, please contact our Privacy Office at
+91 - 9818262262, or through the ‘Any Questions’ Section in our Platform.