1. What is KYC?
KYC (Know Your Customer) is used by OLX to verify identification and contact details of their users
2. Why should I do my KYC?
Completing your KYC will add a verified user tag to your account and ads, increasing the visibility of your ad, increasing buyer trust, and helping you sell faster.
3. How can I start my KYC?
[i] Open the OLX India app.
[ii] Log in to your account.
[iii] Tap the "My Ads" icon on the bottom navigation bar and select one of your ads.
[iv] A "You are not verified" prompt will appear just below the image.
[v] Tap the "Verify now" button (highlighted in black) to start the process.
[vi] A popup will appear with KYC details, including the documents you can use. Please read the information carefully.
[vii] If you wish to proceed, click the "Verify now" button again.
[viii] The app may request permission to access your camera. Grant the permission; it is necessary for KYC. If you deny it by mistake, you can restart the process by clicking the "Verify now" button again.
[ix] Your camera will open automatically. Capture a selfie with your face visible (example images are shown below for reference).
[x] You will see a preview of the selfie. If the image is unclear, retake it; otherwise, continue to the next step.
[xi] The camera frame will appear. Place the front page of your government ID within the frame, ensuring good lighting so that all text is visible, and then take the picture.
[xii] A preview of the front page will be displayed. Retake the image if the text or your face is unclear; otherwise, proceed.
[xiii] The camera will open again. This time, place the back page of your government ID within the frame. Ensure good lighting for clarity, then take the picture.
[xiv] A preview of the back page will be shown. Retake the image if the text or your face is unclear; otherwise, continue.
[xv] Your details will be automatically submitted to OLX. Please wait a few seconds for the submission to complete.
[xvi] Once the details are successfully submitted, you will see a "Verification in progress" message.
4. What is the cost of KYC?
It will cost you nothing—KYC verification is free! We appreciate you choosing OLX to sell your items and offer this service to help you stand out as a verified, serious seller. Complete your KYC at no cost and earn the "Verified User" badge to boost your credibility.
5. Which documents can I use for my KYC?
For your KYC, we currently support the following documents:
[i] Aadhaar Card
[ii] Driving License
[iii] Passport
[iv] Voter ID
Important: No digital copies or Digilocker uploads, please! We need a real-time photo of the actual document to keep it authentic and secure.
6. How long will it take to verify my KYC details?
After submitting your details, verification takes up to 1 hour. Our team works from 10 AM to 7 PM, so requests made outside these hours will be processed the next working day.
Important: There may be delays on Sundays and public holidays.
7. Will I get notified once my KYC is approved?
Yes, you'll receive a notification on the app and an SMS from OLX once your KYC is approved. If we're unable to verify your details, we'll notify you so you can try again.
8. Who can see my personal information?
According to our Privacy Policy, no buyer, dealer, or OLX employee will have access to your information. However, we are legally obligated to share your details with the police or other authorities in cases of misconduct.
9. Why is my KYC rejected?
Your KYC can be rejected for multiple reasons, including:
[i] Blurred images
[ii] Face unclear in a selfie or Govt ID
[iii] The face in the selfie didn't match with photo in the Govt ID
[iv] Not using original documents, etc
You will know the exact reason once you restart your KYC process again.
10. Will OLX share my personal information with anyone?
Your information is used solely for KYC verification and is not shared with anyone outside OLX, except as required by law.
11. Why don't I see any option for starting my KYC?
KYC is currently available to select users who:
[i] Use the latest OLX Android app.
[ii] Have posted a car ad.
[iii] Are in one of the following cities:
Ahmedabad, Amritsar, Bengaluru, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jammu, Kanpur, Kochi, Kolkata, Kozhikode, Lucknow, Ludhiana, Mumbai, Nagpur, Navi Mumbai, Pune, Srinagar, Surat, Thane, Thiruvananthapuram.
12. What happens after my KYC details are submitted?
After submitting your KYC details, our team will review them. If everything matches our criteria, you'll be marked as verified.
Important: During the verification, you'll see a Verification under the Progress tag in the My Ads section. Once verified, the tag will change to User Verified
If the KYC gets rejected, you will be notified via SMS/Push notification and you can re-submit the documents/re-start the verification process.
13. Can I do my KYC again?
Yes, you can resubmit your KYC details if they are rejected. There’s no extra cost or limit on attempts, but please use this feature wisely and address any issues from previous attempts.
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Still Facing Issue, Contact Us:
Write to us: support@olx.in